Privacy & Policy

Last Updated: [14 November 2024]

Pinak Infosec Pvt. Ltd. ("Company," "we," "our," or "us") is committed to protecting the privacy of visitors to our website (www.c9lab.com) and users of our services. This privacy policy explains how we collect, use, share, and protect your personal information. By using our website or services, you agree to the terms of this Privacy Policy.

Data We Collect

We collect the following types of personal information:

• Personal Data: Name, email address, phone number, and other contact details.
• Sensitive Data: We do not collect sensitive personal data, such as financial or health-related information, unless explicitly provided by the user.
• Children’s Data: We do not knowingly collect personal information from children under the age of 13.

How We Collect Data

Purpose of Data Collection

We use the data we collect for the following purposes:

• To provide, operate, and maintain our services.
• To communicate with you, including sending newsletters and updates.
• To improve our website and services through analytics and feedback.

Consent

By using our services, you consent to the collection and use of your personal data as outlined in this policy. You may withdraw your consent at any time by contacting us at privacy@pinakinfosec.com.

How We Use Your Data

We use your personal data to:

• Provide customer support.
• Send marketing communications if you have opted in.
• Perform website analytics to improve user experience.

Data Sharing

We may share your data with third-party service providers for the purpose of:

• Processing payments.
• Sending marketing communications.
• Performing analytics.

We do not sell or rent your personal information to third parties.

International Data Transfers

We store and process your data within India. In cases where data is transferred internationally, we ensure adequate safeguards are in place.

Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy. Retention periods depend on the nature of the data and the legal requirements associated with it.

Data Security

We take the following measures to protect your data:

• Encryption of sensitive information.
• Secure servers and firewalls.
• Access control measures to restrict access to authorized personnel only.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website, including:

• Session cookies for basic functionality.
• Tracking cookies for analytics and performance monitoring.

You can control cookies by adjusting your browser settings. For more information, refer to our Cookie Policy.

User Rights

As a user, you have the following rights:

• Access: You can request access to the personal data we hold about you.
• Correction: You may request that we correct inaccurate data.
• Deletion:You may request the deletion of your personal data.
• Portability: You may request a copy of your data in a portable format. To exercise these rights, please contact us at privacy@pinakinfosec.com.

Data Breach Response

In the event of a data breach, we will notify affected individuals within 72 hours of becoming aware of the breach, as per applicable legal requirements.

Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email. This policy was last updated on 14 November 2024.

Contact Us

For any questions or concerns regarding this privacy policy, or to exercise your data protection rights, please contact our Data Protection Officer (DPO) at:

• Email:  privacy@pinakinfosec.com
• Address: 305, Atulya IT Park, Khandwa Road, Indore (M.P.), India

Special Considerations

We do not engage in automated decision-making, including profiling, based on personal data. Our services are designed in compliance with sector-specific laws, including Indian cybersecurity regulations.