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Common FAQ’s

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QSafe

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C9Pharos

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C9Phish

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BRS

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Digital Forensics

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VAPT

Frequently Asked Questions

1. What is Cybersecurity, and why does it matter?

It matters because it provides a necessary safeguard against the diverse security risks present digitally. Cybersecurity can be simply known for protecting your personal information and environment from multiple cyber-attacks present on the web. Teaming up with a solid Cybersecurity Company delivering top Cybersecurity Solutions keeps you safe in our non stop connected age.

2. What Cybersecurity Services does C9Lab provide?

C9Lab is an innovative Cybersecurity Company offering reliable Enterprise Cybersecurity

and specialized Cybersecurity Products. Its core service areas include:

  1. Brand Protection: QSafe enables proactive Online Brand Protection through 24/7

Dark Web Monitoring and Social Media Monitoring, defending your reputation.

  1. Phishing Simulation: Our C9Phish platform offers immersive Anti-Phishing Training, combining Employee Security Training and Phishing Awareness to reduce human- error risks.
  1. Website Monitoring: C9Pharos ensures Website Security Monitoring and detection of malware, vulnerabilities, and anomalies through real-time analytics.

3. How does the Brand protection tool work?

Powered by QSafe, this Brand Protection Tool scans the internet for Fake Domain attacks, counterfeit listings, and false brand references. It removes imposter content quickly, preserving your Online Brand identity and ensuring Brand Reputation Protection. 

4. What is phishing, and how can C9Phish help?

Phishing tricks people into handling over private details by posing as trusted sources. C9Phish fights back with custom Phishing Awareness lessons and practical Anti-Phishing practice via Employee Training. Your staff gets sharper at spotting these scams, cutting risks right away. 

5. Why is Website Monitoring Essential?

Regular Website Security Monitoring spots problems like weak spots or stealthy malware before trouble hits. C9Pharos offers Real-Time Website Monitoring and Website Security checks to keep things running smoothly. It cuts Website Threat dangers and fits perfectly into Enterprise Cybersecurity plans. 

6. How Does QSafe Help Protect Your Brand Online?

Our top Brand Protection Tool, QSafe combines Counterfeit Detection and Dark Web Monitoring to hunt down fakes, Fake Domain tricks, and impersonators. It wipes out phishing sites aimed at your brand, locking in real trust and a solid market standing. Our top Brand Protection Tool, QSafe combines Counterfeit Detection and Dark Web Monitoring to hunt down fakes, Fake Domain tricks, and impersonators. It wipes out phishing sites aimed at your brand, locking in real trust and a solid market standing. 

7. What Types of Businesses Need Brand Protection?

Any online operation faces Online Brand Protection challenges from fraud or mimics. QSafe shines brightest for:

  1. E-commerce and retail fighting knockoffs
  2. Banks prioritizing Cybersecurity for Banks
  3. Tech firms needing Cybersecurity for SaaS
  4. Healthcare groups focused on Cybersecurity for Healthcare
  5. FMCG makers guarding their name and fans

8. How Do I Get Started With Your Products?

It’s easy to begin with C9Lab. Book a demo, and experts will show you the Cybersecurity Solution lineup, demo key features, and set up Cybersecurity Services matched to your needs. Protection starts right away with zero hassle. 

9. What is VAPT, and Why Do I Need It?

VAPT stands for Vulnerability Assessment and Penetration Testing and it helps in investigating clouds, networks, and networks, exploring and amending weaknesses through Cybersecurity Consulting.

It protects apps, stopping hacker’s dead in their tracks, adding strength to an Enterprise Cybersecurity foundation of Enterprise Cybersecurity.

10. What Is DFIR (Digital Forensics & Incident Response), and When Do I Need It?

It covers everything tied to malware attacks, ransomware threats, or even internal issues that might pop up within your organization.

C9Lab’s Cybersecurity Services contain outbreaks and save proof for later use.

11. What Is Data Recovery, and When Should I Use It?

It pulls backs all of your files lost to crashes, deletions, or ransomware from clouds or drives. Turn to it after hardware glitches, accidental wipes, or locks. This rounds out our Cybersecurity Solutions for uninterrupted work. 

QSafe is an anti-scam product designed to protect businesses from external cyber threats. It actively detects and shuts down spoofed domains and malicious applications, safeguarding your brand's reputation in real-time.

1. What type of brand impersonation does QSafe detect?

QSafe tricky threats like Fake Domain spoofs, Social Media Monitoring fakes, bogus mobile apps, counterfeit listings, and any misuse of your intellectual property. As a leading Brand Protection Tool, it keeps your Online Brand safe across digital scammers before they erode your Brand Reputation. 

2. Does QSafe also provide Vulnerability Assessments (VA)?

Yes. QSafe runs both automated checks and hands-on expert reviews to uncover weak spots in websites, apps, and your full setup. It fits right into Enterprise Cybersecurity strategies with thorough Website Vulnerability Scanning and risk insights. Businesses rely on this for stronger Cybersecurity Solutions from a trusted Cybersecurity Company. 

3. How does QSafe differentiate between genuine mentions and scams?

QSafe’s AI digs into context, like domain info, SSL status, content clues, and odd behaviors, to tell legit buzz from scams. This sharp Counterfeit Detection ensures your Brand Reputation Protection stays solid amid online noise. No guesswork, just precise Dark Web Monitoring and web sweeps. 

4. Do you monitor new and emerging platforms?

Absolutely, QSafe keeps expanding to track emerging channels and apps. Your Brand Protection stays ahead on tomorrow’s hotspots through constant Social Media Monitoring updates. 

5. Can QSafe detect advanced impersonation techniques like homograph domains?

You bet. QSafe flags character swaps, Unicode dodges, and other clever ploys that mimic your Online Brand. Advanced Brand Protection Tool tech keeps even high-tech fakes in check. 

6. How fast do you detect and alert on threats?

Most issues pop up in 2-4 hours, with critical ones flagged faster. Real-time Website Monitoring means your team acts before damage spreads via Website Security Monitoring. 

7. Can QSafe detect if our data is exposed on the dark web?

Yes, QSafe sweeps the Dark Web Monitoring zones, forums, and markets for leaked logins, secrets, or tip-offs about your firm. Vital for Cybersecurity Services in high-stakes fields. 

8. How do you prioritize which threats or vulnerabilities to fix first?

We score by risk, weighing exploit odds, business fallout, and hot attack trends. Ties into Business Risk Score for smart Cybersecurity Consulting priorities.

9. Can you support takedowns worldwide?

Definitely. We team with legal pros globally to shut down threats anywhere. Seamless Brand Reputation defense across borders. 

10. How does sentiment analysis help protect my brand?

QSafe tracks chats and reviews to catch bad vibes or smear efforts early. Bolsters Brand Reputation Protection with timely Online Brand insights. 

11. What intellectual property can QSafe safeguard?

Trademarks, patents, copyrights, and visual styles get full digital watch via Brand Protection. Covers all your assets. 

12. Can QSafe integrate with existing security tools?

Sure, APIs link with SIEMs, SOAR tools, and more for smooth Enterprise Cybersecurity flows. 

13. Does QSafe provide compliance-ready reports?

Yep, tailored for GDPR, ISO 27001, PCI-DSS, and similar standards. Cybersecurity Solutions

that check regulatory boxes.

14. What details are included in vulnerability & threat reports?

Origins, risk levels, fix guides, and patterns to brief execs and tech crews alike. Website Security deep dives included. 

15. Can reporting be customized for different audiences?

Yes, high-level overviews for leaders, tech-heavy details for IT. Flexible Cybersecurity Services. 

16. What’s included in the initial setup?

We audit assets, baseline scans, set monitors, and map alerts. Quick launch for Brand Protection Tool power. 

17. Do you provide dedicated support?

Enterprise users get round-the-clock access and a personal manager. Top-tier Cybersecurity Company support. 

18. How do you minimize false positives?

AI refines via feedback, with tweakable thresholds matching your Business Risk Score. Accurate alerts every time. 

19. Which notification channels do you support?

Push, email, SMS, Slack, Teams, or webhooks. Stay looped via Website Security Monitoring channels.

C9Pharos is an all-round website monitoring and security application for you to enjoy from the comfort of your mobile device. It brings you real-time insights and detects vulnerabilities for the successful operation of your website.

1. In what areas is C9Pharos?

We find expired SSLs, incorrectly configured security headers, malware signatures, as well as various web vulnerabilities. 

2. In what ways does performance tracking help in Search Engine Optimization?

Through the monitoring of Core Web Vitals and performance, C9Pharos ensures that the loading speed and stability of a site, which affects Google rankings, are retained. 

3. From which location do you monitor?

C9Pharos comes equipped with a cloud-based monitoring engine, ensuring that the results are directly provided in the mobile app. It provides real-time visibility for monitoring the status of your website as well as applications. 

4. Does it perform Root Cause Analysis?

Yes. Using a given problem, there are different signals that might be performance, availability, or response times that C9Pharos relies on to indicate what could possibly be the most likely root cause. 

5. How do you make sure that the privacy of the data is maintained?

We prefer international legislation and are flexible concerning data retention policies. 

C9Phish creates this platform to simulate phishing attacks and test employees for better cybersecurity awareness. It generates a very detailed user risk profile by delivering personalized training on how employees can identify cyber threats.

1. What is C9Phish, and why do you use it?

It’s a phishing simulation and training platform that builds a human firewall – your best defense against phishing-driven breaches. 

2. In what ways does it differ from the more 'traditional' awareness training?

Instead of passive videos, it’s active, real-world testing with instant feedback. 

3. Will this make employees paranoid?

No – it builds a culture of cautious verification, not fear.

4. What phishing types can you simulate?

Email, SMS (smishing), QR scams (quishing), and multi-step credential theft.

5. Can simulations mimic our internal comms?

Yes, customized templates make tests highly realistic.

6. How do you avoid spam filters blocking tests?

By working with your IT team to whitelist simulation emails.

7. What happens if someone clicks or submits data?

They immediately get a training moment pointing out red flags they missed.

8. What metrics do you track?

a. Click rate 

b. Report rate 

c. Repeat offenders 

d. Phish-Prone % (overall vulnerability) 

9. How do you measure ROI?

By the reduction in Phish-Prone % – translating to lower breach risk.

10. Can we view department-level results?

Yes, dashboards break down by team, role, or individual.

11. What’s a User Risk Profile?

A dynamic score for each user – tracking susceptibility and improvement.

12. How often should simulations run?

Monthly or quarterly for maximum effectiveness.

13. What’s the onboarding process?

Import user list → whitelist emails → run baseline test.

14. Do you provide training content?

Yes – short videos, quizzes, and interactive modules.

15. Can we upload our own training materials?

Yes, fully customizable.

16. What if someone keeps failing?

Flagged users can be assigned extra training or 1:1 coaching.

17. Is there a minimum user count?

No – suitable for 20 users or 20,000+.

Business Risk Score (BRS) helps provide instant insight to your company’s cyber risk, in a manner analogous to a credit score.

1. What is a Business Risk Score (BRS)?

The BRS is an automated, free scan with a score from 0 to 100 in regards to how well your company’s security is protected externally. They scan for security in your domain website, email, DNS, and dark web exposures. 

2. Why is it important?

An effective BRS can help shield your brand and customers. It will identify vulnerable areas which the attacker will use, helping you to thwart such breaches. 

3. Is it a complete audit of my company’s security?

Not. BRS will only test external-facing risks such as SSL, DNS, and Email security. It won’t evaluate your internal policies, employee training, or security. This should serve as your first step and make sure to check your digital perimeter on a consistent basis. 

4. In what way is the score calculated?

Your score incorporates numerous security factors: 

Securing websites (SSL, Headers) Email Security (SPF, DKIM) 

Domain Health (DNSSEC, WHOIS, DNS Dark web exposure (Leaked credentials) Website Performance and Trust Signals 

5. How do I get my score?

Please type your domain, such as your company.com and verify the ownership through a one-time password sent to the registered e-mail address. Final report in a few minutes. 

6. Why do I need OTP verification?

To prevent unauthorized scans. Only verified domain owners can view the report. 

7. What checks are included?

We run non-intrusive external scans on: 

Website: SSL, headers, vulnerabilities 

Email: SPF/DKIM/DMARC presence & accuracy 

Domain: DNSSEC, WHOIS, suspicious DNS records 

Dark Web: Leaked employee credentials 

 

8. Will this affect my site or SEO?

No. Our scans are passive and as light as a search engine crawl. 

9. How fast is it?

Instant. Most reports are ready within 2-3 minutes after OTP verification.

10. What does the low score signify?

It means that it shows vulnerabilities that an attacker can use to phish users from the domain, distribute malware, or even obtain user data. 

11. About what is the report?

Category-wise score breakdown 

Issues found (e.g., “DMARC missing”) 

Explanations of risks 

Clear step-by-step remediation guidance 

12. Is the Business Risk Score (BRS) really free?

Yes. Your first Business Risk Score scan is completely free, with no hidden fees or catches. This gives you an initial overview of your domain’s security posture. For any additional scans, a paid plan applies. 

13. How often should I check my score?

At least quarterly, or after major IT changes.

14. Can I track changes over time?

Yes. Registered users can see historical scores and improvement trends via their dashboard. 

15. Is there an API for enterprises?

Yes. Enterprise clients can pull BRS data directly into security dashboards. 

16. Who should use the report?

Executives (CISO, CTO, CEO) for risk overview 

IT/Security teams for technical fixes 

17. Does BRS assist with compliance?

Yes. The reports give proof of risk observation from the outside, thus validating ISO 27001, SOC 2, etc. standards. 

DFIR which means Digital Forensics and Incident Response is an essential Cyber Security service. Our DFIR service reacts quickly and steadily analyses when your organisation must shut down criminal activity, recover quickly from an incident, and prevent a reoccurrence.

1. What is DFIR?

DFIR stands for Digital Forensics and Incident Response. Its purpose is to allow a business to respond to a cyber incident notification and perform a deep analysis for a cyber incident.

2. What is the difference between digital forensics and incident response?

Incident Response (IR): Focuses on immediate detection, containment, and recovery during an active attack.

Digital Forensics (DF): Focuses on evidence collection and analysis to uncover attacker methods, preserve data integrity, and support compliance or legal needs.

3. Why is DFIR significant?

We offer a DFIR approach for your organization:

  • Contain and prevent ongoing cyberattacks
  • Recognize root causes and attacker behavior.
  • Make sure that this does not happen again.
  • Ensure compliance and offering evidence that can be used in court

 

4. What are the main parts of the DFIR process?

Preparation – Policies, playbooks, and tools in place before an attack.

Identification – Identifying and confirming a security incident.

Containment – Isolating affected systems to stop spread.

Eradication – Removing malware, exploits, or backdoors.

Recovery – Restoration of business operation safely.

Lessons Learned – Strengthening defenses for the future.

 

5. What is the "order of volatility"?

Evidence is collected in the order it’s most likely to disappear:

CPU cache and memory

Process lists, routing tables, RAM

Temporary files / swap space

Disk data

Remote logs and monitoring

Backups and archival media

 

6. What is the chain of custody?

It’s the documented trail of evidence handling. Maintaining a strong chain of custody ensures your data can be trusted in audits, compliance checks, or legal cases.

 

7. How are encrypted files handled during investigations?

Our analysts use advanced methods to uncover keys in live systems, request user cooperation when applicable, or apply decryption and password-cracking techniques where possible.

 

8. What is a forensic image?

A forensic image is an identical copy of digital storage. It guarantees investigators can look at all data including deleted files without altering the original source.

9. What types of evidence are analyzed in DFIR? 

System, network, and application logs

Network captures (PCAPs)

File metadata and timestamps

Memory and disk images

Windows Registry data

 

10. How do AI and machine learning enhance DFIR?

Our platform leverages AI/ML to:

Detect anomalies in real time

Process large datasets at scale

Improve accuracy of attack timelines and threat intelligence

 

 

VAPT (Vulnerability Assessment and Penetration Testing) is a security tool that locates vulnerabilities within systems and tests whether such vulnerabilities can be attacked. This ensures organizations correct vulnerabilities before hacking occurs.

1. VAPT: What is it? Why is it important for my organization?

VAPT consists of Vulnerability Assessment with Penetration Testing. It’s important because it helps you fix security loops before attackers do. 

2. How does a Vulnerability Assessment differ from a Penetration Test?

A Vulnerability Assessment is like a scan: broad, automated, and focused on finding issues. A Penetration Test is a manual, simulated attack on a computer system to determine what real– world risk exists due to those problems. 

3. What assets do you test?

From web/mobile applications to internal/external networks, wireless networks, APIs, cloud configuration (AWS, Azure, GCP) to the human element – Phishing attacks/Social Engineering attacks. 

4. Are you performing black box, gray box, and/or white box testing?

YES. 

Black box :-No prior knowledge  (simulating outsider attacker).

White box attack: All knowledge and access (insider). Examples: 

Gray box: Equilibrium, perhaps with restricted access. 

5. What testing standards do you follow?

We adhere to the guidelines of OWASP, PTES, OSSTMM, and NIST. These are international standards for ethical 

6. What is the duration of a typical VAPT project?

Small program: 1-2 weeks 

Larger network or enterprise range: 3 to 4 weeks or longer 

7. How might your testing affect our systems?

No. We have a clear set of Rules of Engagement so as not to have any downtime. The risk-taking actions are all planned in advance. 

8. Are system credentials required for conducting the test?

Occasionally. External scanning typically requires no access at all, while application and internal scanning can make use of user login credentials. 

9. How do you protect our data during the process of testing?

Through strict NDA agreements, as well as proper disposal of test data post-engagement.

10. What deliverables shall we get?

A report which contains in detail: Executive summary: Business impact Technical findings with POC evidence Risk ratings 

Actionable remediation guidance 

11. How do you prioritize vulnerabilities?

By risk-based prioritization, considering both exploitability and business impact. 

12. Will you help our team correct the problem?

Yes, we do. We offer remediation guidance and a debriefing session with your technical team. 

13. Do you provide re-testing after fixes?

Yes, in order to close the loop and confirm that patches are effective. 

14. Does VAPT help with compliance?

Yes, absolutely. Cert-In and other frameworks like PCI DSS, ISO 27001, SOC 2 require periodic testing, the reports act as audit evidence. 

15. Who does the testing?

The specialists and experts are qualified, boasting vast experiences across industries. 

16. Can you test our third-party integrations and APIs?

Yes, third-party risks are often the weakest link.

17. What if we’re on a tight budget?

Start with high-value targets such as a main web app or perimeter systems. 

18. What is the frequency of running VAPT?

At least quarterly but also after big upgrades or new deployments. 

19. What if you find a critical issue mid-test?

We escalate immediately without having to wait for the final report.

20. Can you show us a sample report/demo?

Yes, we can share sanitized examples and walk you through our methodology.