Loading...

Have questions?
Select a product below.

We’ve answered the most common queries about each service — click to explore.

icon

Common FAQ’s

icon

QSafe

icon

C9Pharos

icon

C9Phish

icon

BRS

icon

Digital Forensics

icon

VAPT

Frequently Asked Questions

1. What is Cybersecurity, and Why is it Important?

Cybersecurity involves protecting systems, networks, and data from cyber attacks. It’s crucial because it safeguards sensitive information, maintains business continuity, and prevents financial losses. In today’s digital landscape, robust cybersecurity measures are essential for all organizations. 

2. What are the solutions offered by C9Lab?

C9Lab provides a comprehensive suite of cybersecurity solutions, including:  

 

Brand Protection: Our QSafe platform monitors the internet, including the darknet and social media, to detect and prevent unauthorized use of your brand, protecting your reputation. 

 

Phishing Simulation: C9Phish offers AI-powered phishing mitigation by delivering tailored anti-phishing training to employees, enhancing their ability to recognize and avoid phishing attempts. 

 

Website Monitoring: C9Pharos offers real-time monitoring for website security, optimizing uptime, detecting threats, scanning for malware, and providing early alerts for SSL, domain, and dark web exposure. 

3. How Does C9Lab's Brand Protection Work?

Our QSafe platform proactively monitors various online channels to identify potential threats to your brand, such as domain spoofing or fake profiles. By detecting these threats early, we help prevent damage to your brand’s reputation and maintain customer trust. 

4. What is Phishing, and How Can C9Phish Help?

Phishing is a cyber attack method where attackers impersonate legitimate entities to deceive individuals into revealing sensitive information. C9Phish combats this by providing AI-driven, tailored training modules that educate your employees on recognizing and responding to phishing attempts, thereby reducing the risk of successful attacks. 

5. Why is Website Monitoring Essential?

Continuous website monitoring allows for the early detection of potential threats, enabling prompt response to prevent or mitigate damage.  

C9Pharos continuously scans for vulnerabilities, unauthorized modifications, and malicious activities. It helps prevent data breaches and financial fraud by identifying security risks early. 

6. How Does QSafe Help Protect Your Brand Online?

QSafe is an AI-powered brand protection tool that: 

 

✔ Monitors the web, dark web, and social media for counterfeit products, fake domains, and impersonations 

 

✔ Identifies and removes fake websites & phishing pages 

 

✔ Ensures brand reputation and consumer trust 

7. What Types of Businesses Need Brand Protection?

Any business with an online presence is at risk of brand abuse, impersonation, and fraud. Industries that benefit the most from QSafe include: 

 

E-commerce & Retail 

Financial Institutions & Banks 

Technology & SaaS Companies 

Manufacturing 

Pharmaceuticals and Healthcare
FMCG Brands 

8. How Do I Get Started With Your Products?

Getting started is simple! Schedule a demo, and our team will reach out to you. We’ll walk you through the product, provide a live demonstration, and set up your account for the required service or solution—ensuring a seamless onboarding experience. 

9. What is VAPT, and Why Do I Need It?

VAPT (Vulnerability Assessment and Penetration Testing) is a security testing process that identifies, analyzes, and mitigates vulnerabilities in web, mobile, cloud, network, and API environments. It helps businesses strengthen their security posture by fixing weaknesses before attackers exploit them. 

10. What Is DFIR (Digital Forensics & Incident Response), and When Do I Need It?

DFIR is a cyber incident response service that helps businesses detect, investigate, and recover from cyber threats like malware, ransomware, and cybercrime. You need DFIR if your organization experiences: 

Data breaches or unauthorized access 

Ransomware or malware attacks 

Insider threats or suspicious activity 

Fraud or cybercrime investigations 

11. What Is Data Recovery, and When Should I Use It?

Data Recovery restores lost or encrypted files from HDD, SSD, cloud storage, and ransomware-affected systems.

Use this service if you: 

Accidentally delete important files 

Experience a hardware or system failure 

Are locked out due to ransomware encryption 

12. How Do I Get Started With Your Products?

Getting started is simple! Schedule a demo, and our team will reach out to you. We’ll walk you through the product, provide a live demonstration, and set up your account for the required service or solution—ensuring a seamless onboarding experience.

QSafe is an anti-scam product designed to protect businesses from external cyber threats. It actively detects and shuts down spoofed domains and malicious applications, safeguarding your brand's reputation in real-time.

1. What types of brand impersonation does QSafe detect?

QSafe identifies domain spoofing, social media impersonations, fake mobile apps, counterfeit product listings, and unauthorized use of your intellectual property.

2. Does QSafe also provide Vulnerability Assessments (VA)?

Yes. QSafe performs both automated scans and manual expert-driven assessments to identify vulnerabilities in your websites, applications, and infrastructure.

3. How does QSafe differentiate between genuine mentions and scams?

Our AI uses contextual analysis—checking domain details, SSL, content patterns, and behavioral signals—to separate legitimate mentions from impersonation attempts. 

4. Do you monitor new and emerging platforms?

Yes. QSafe continuously expands coverage to protect your brand on upcoming platforms and channels.

5. Can QSafe detect advanced impersonation techniques like homograph domains?

Absolutely. Our systems are trained to spot look-alike characters, Unicode tricks, and other sophisticated threats. 

6. How fast do you detect and alert on threats?

Most threats are detected within 2–4 hours, with urgent ones flagged even sooner. 

7. Can QSafe detect if our data is exposed on the dark web?

Yes. QSafe continuously monitors the dark web, forums, and marketplaces for leaked credentials, sensitive data, or insider chatter related to your organization. 

8. How do you prioritize which threats or vulnerabilities to fix first?

We use a risk-based severity model that factors in exploitability, business impact, and attack trends.

9. Can you support takedowns worldwide?

Yes. We partner with global legal experts to execute takedowns across diverse jurisdictions.

10. How does sentiment analysis help protect my brand?

QSafe scans online conversations and reviews to flag negative sentiment or campaigns that could damage reputation.

11. What intellectual property can QSafe safeguard?

We monitor and protect trademarks, patents, copyrights, and trade dress across digital platforms.

12. Can QSafe integrate with existing security tools?

Yes. APIs are available for SIEMs, SOAR platforms, and custom integrations. 

13. Does QSafe provide compliance-ready reports?

Yes. Our reports support frameworks like GDPR, ISO 27001, PCI-DSS, and other data protection regulations. 

14. What details are included in vulnerability & threat reports?

Reports include threat origin, risk scoring, remediation steps, and trend analysis to guide both business and technical teams.

15. Can reporting be customized for different audiences?

Absolutely. Executives get summaries, while IT/security teams get full technical details.

16. What’s included in the initial setup?

Setup includes a brand asset audit, vulnerability scan baseline, monitoring parameters, and escalation workflows. 

17. Do you provide dedicated support?

Yes. Enterprise clients receive 24/7 support and a dedicated account manager. 

18. How do you minimize false positives?

Our AI learns from analyst feedback, and sensitivity thresholds can be adjusted to your business risk appetite. 

19. Which notification channels do you support?

Alerts can be sent via push notifications, email, SMS, Slack, Teams, and webhooks. 

C9Pharos is a comprehensive website monitoring and security application, all accessible from your mobile device. It offers real-time insights and vulnerability detection to keep your website online and secure.

1. What vulnerabilities does C9Pharos detect?

We identify expired SSLs, misconfigured security headers, malware traces, and other known web vulnerabilities.

2. How does performance monitoring improve SEO?

By tracking Core Web Vitals and performance metrics, C9Pharos helps maintain site speed and stability—key factors for Google rankings. 

3. Where do you monitor from?

C9Pharos uses a cloud-backed monitoring engine, and results are delivered directly in the mobile app. This gives you real-time visibility into your website and application health from anywhere.

4. Do you provide root cause analysis?

Yes. When an issue is detected, C9Pharos analyzes multiple signals (performance, uptime, response times) to suggest the most likely root cause, giving your team a faster path to resolution. 

5. How do you ensure data privacy?

We comply with global regulations and provide flexible data retention options.

C9Phish is a platform that simulates phishing attacks to test and enhance employee cybersecurity awareness. It generates detailed user risk profiles and provides personalized training to help employees better identify cyber threats.

1. What is C9Phish, and why do you use it?

It’s a phishing simulation and training platform that builds a human firewall—your best defense against phishing-driven breaches. 

2. How is it different from traditional awareness training?

Instead of passive videos, it’s active, real-world testing with instant feedback. 

3. Will this make employees paranoid?

No—it builds a culture of cautious verification, not fear. 

4. What phishing types can you simulate?

Email, SMS (smishing), QR scams (quishing), and multi-step credential theft.

5. Can simulations mimic our internal comms?

Yes, customized templates make tests highly realistic.

6. How do you avoid spam filters blocking tests?

By working with your IT team to whitelist simulation emails.

7. What happens if someone clicks or submits data?

They immediately get a training moment—pointing out red flags they missed.

8. What metrics do you track?

a. Click rate 

b. Report rate 

c. Repeat offenders 

d. Phish-Prone % (overall vulnerability) 

9. How do you measure ROI?

By the reduction in Phish-Prone %—translating to lower breach risk.

10. Can we view department-level results?

Yes, dashboards break down by team, role, or individual.

11. What’s a User Risk Profile?

A dynamic score for each user—tracking susceptibility and improvement.

12. How often should simulations run?

Monthly or quarterly for maximum effectiveness.

13. What’s the onboarding process?

Import user list → whitelist emails → run baseline test.

14. Do you provide training content?

Yes—short videos, quizzes, and interactive modules.

15. Can we upload our own training materials?

Yes, fully customizable.

16. What if someone keeps failing?

Flagged users can be assigned extra training or 1:1 coaching.

17. Is there a minimum user count?

No—suitable for 20 users or 20,000+.

Our Business Risk Score (BRS) gives you instant visibility into your company’s external cybersecurity posture like a credit score for your digital trustworthiness.

1. What is the Business Risk Score (BRS)?

The BRS is a free, instant scan that rates your company’s external security posture on a scale of 0–100. It analyzes your domain’s website, email, and DNS security, along with exposure on the dark web. 

2. Why is it important?

A good BRS helps protect your brand and customers. It uncovers weak spots that attackers exploit, helping you prevent breaches, reputational damage, and compliance issues. 

3. Is it a full audit of my company’s security?

No. BRS only measures external-facing risks (like SSL, DNS, and email security). It doesn’t assess your internal policies, employee training, or physical security. Think of it as a vital first step and continuously check your digital perimeter. 

4. How is the score calculated?

Your score combines multiple security factors: 

Website security (SSL, headers, vulnerabilities) 

Email security (SPF, DKIM, DMARC) 

Domain health (DNSSEC, WHOIS, DNS records) 

Dark web exposure (leaked credentials) 

Website performance & trust signals 

5. How do I get my score?

Enter your domain (e.g., yourcompany.com) and verify ownership with a one-time password (OTP) sent to your registered email. The full report is available within minutes. 

6. Why do I need OTP verification?

To prevent unauthorized scans. Only verified domain owners can view the report. 

7. What checks are included?

We run non-intrusive external scans on: 

Website: SSL, headers, vulnerabilities 

Email: SPF/DKIM/DMARC presence & accuracy 

Domain: DNSSEC, WHOIS, suspicious DNS records 

Dark Web: Leaked employee credentials 

 

8. Will this affect my site or SEO?

No. Our scans are passive and as light as a search engine crawl. 

9. How fast is it?

Instant. Most reports are ready within 2–3 minutes after OTP verification.

10. What does a low score mean?

It signals exploitable weaknesses (e.g., missing DMARC, expired SSL) that attackers could use to impersonate your domain, spread malware, or steal data. 

11. What’s in the report?

Category-wise score breakdown 

Issues found (e.g., “DMARC missing”) 

Explanations of risks 

Clear step-by-step remediation guidance 

12. Is the Business Risk Score (BRS) really free?

Yes. Your first Business Risk Score scan is completely free, with no hidden fees or catches. This gives you an initial overview of your domain’s security posture. For any additional scans, a paid plan applies. 

13. How often should I check my score?

At least quarterly, or after major IT changes.

14. Can I track changes over time?

Yes. Registered users can see historical scores and improvement trends via their dashboard. 

15. Is there an API for enterprises?

Yes. Enterprise clients can pull BRS data directly into security dashboards. 

16. Who should use the report?

Executives (CISO, CTO, CEO) for risk overview 

IT/Security teams for technical fixes 

17. Does BRS help with compliance?

Yes. Reports provide evidence of external risk monitoring, supporting ISO 27001, SOC 2, and similar frameworks. 

Digital Forensics and Incident Response (DFIR) is at the core of modern cybersecurity. Our DFIR solution combines rapid response with deep forensic analysis to help your organization stop threats, recover faster, and prevent future attacks.

1. What is DFIR?

DFIR stands for Digital Forensics and Incident Response. It enables organizations to quickly detect, contain, and recover from cyber incidents while also performing detailed investigations to understand the root cause.

2. What is the difference between digital forensics and incident response?

Incident Response (IR): Focuses on immediate detection, containment, and recovery during an active attack. 

Digital Forensics (DF): Focuses on evidence collection and analysis to uncover attacker methods, preserve data integrity, and support compliance or legal needs. 

3. Why is DFIR important?

Our DFIR approach helps your organization: 

Contain and stop active cyberattacks. 

Identify root causes and attacker behavior. 

Strengthen defenses to prevent future incidents. 

Maintain compliance and provide legally admissible evidence. 

 

4. What are the main phases of the DFIR process?

Preparation – Policies, playbooks, and tools in place before an attack. 

Identification – Detecting and confirming a security incident. 

Containment – Isolating affected systems to stop spread. 

Eradication – Removing malware, exploits, or backdoors. 

Recovery – Restoring business operations securely. 

Lessons Learned – Strengthening defenses for the future. 

 

5. What is the "order of volatility"?

Evidence is collected in the order it’s most likely to disappear: 

CPU cache and memory 

Process lists, routing tables, RAM 

Temporary files / swap space 

Disk data 

Remote logs and monitoring 

Backups and archival media 

6. What is the chain of custody?

It’s the documented trail of evidence handling. Maintaining a strong chain of custody ensures your data can be trusted in audits, compliance checks, or legal cases. 

7. How are encrypted files handled during investigations?

Our analysts use advanced methods to uncover keys in live systems, request user cooperation when applicable, or apply decryption and password-cracking techniques where possible. 

8. What is a forensic image?

A forensic image is a bit-by-bit copy of digital storage. It ensures investigators can examine all data — including deleted files — without altering the original source. 

 

9. What types of evidence are analyzed in DFIR? 

System, network, and application logs 

Network captures (PCAPs) 

File metadata and timestamps 

Memory and disk images 

Windows Registry data 

10. How do AI and machine learning enhance DFIR?

Our platform leverages AI/ML to: 

Detect anomalies in real time 

Process large datasets at scale 

Improve accuracy of attack timelines and threat intelligence 

VAPT (Vulnerability Assessment and Penetration Testing) is a security process that finds system weaknesses and tests if they can be exploited, helping organizations fix risks before attackers do.

1. What is VAPT, and why does my organization need it?

VAPT combines Vulnerability Assessment (finding weaknesses) with Penetration Testing (exploiting them to prove impact). It’s essential because it helps you uncover and fix security holes before attackers do—preventing breaches, downtime, and reputational harm. 

2. How does a Vulnerability Assessment differ from a Penetration Test?

A Vulnerability Assessment is like a scan: broad, automated, and focused on finding issues. A Penetration Test is a manual, controlled attack that demonstrates the real-world risk of those issues. 

3. What assets can you test?

Everything from web and mobile apps to internal/external networks, wireless, APIs, cloud setups (AWS, Azure, GCP), and even human factors like phishing and social engineering. 

4. Do you offer black-box, gray-box, and white-box testing?

YES.
Black-box:
No prior knowledge (simulating an outside attacker). 

White-box: Full knowledge and access (insider-level). 

Gray-box: A balance, often with limited access. 

5. What testing standards do you follow?

We align with OWASP, PTES, OSSTMM, and NIST guidelines—global benchmarks for ethical hacking. 

6. How long does a VAPT project usually take?

Small app: 1–2 weeks 

Large network or enterprise scope: 3–4 weeks or more 

7. Will your testing disrupt our systems?

No. We define clear Rules of Engagement to avoid downtime. Any risky steps are coordinated in advance. 

8. Do you need system credentials to perform testing?

Sometimes. External scans often need no access, while application and internal tests may benefit from user credentials for deeper analysis. 

9. How do you keep our data safe during testing?

Through strict NDA agreements and secure disposal of all test data post-engagement.

10. What deliverables will we receive?

A detailed report with: 

Executive summary (business impact) 

Technical findings with proof-of-concept (POC) evidence 

Risk ratings 

Actionable remediation guidance 

11. How do you rank vulnerabilities?

By risk-based prioritization—considering exploitability and business impact. 

12. Will you help our team fix the issues?

Yes. We provide remediation guidance and a debriefing session with your technical team.

13. Do you offer re-testing after fixes?

Yes, to confirm patches are effective closing the loop. 

14. Does VAPT help with compliance?

Absolutely. Frameworks like Cert-In, PCI DSS, ISO 27001, SOC 2 mandate regular testing. Our reports serve as audit evidence. 

15. Who performs the testing?

Certified experts with cross-industry experience. 

16. Can you test our third-party integrations and APIs?

Yes—third-party risks are often the weakest link.

17. What if we’re on a tight budget?

Start with high-value targets like your main web app or perimeter systems.

18. How often should we run VAPT?

At least quaterly—but also after major upgrades or new deployments.

19. What if you find a critical issue mid-test?

We escalate immediately—not waiting for the final report.

20. Can you show us a sample report/demo?

Yes, we can share sanitized examples and walk you through our methodology.